Refund policy
Return & Refund Policy
Last updated: November 3, 2026
This policy applies to purchases from ESUXA at https://esuxa.com/.
Return Window
You may request an eligible return within 30 calendar days after delivery, including for sizing preferences, a change of mind, or a defective, damaged, or incorrect item.
After receiving our return instructions, please ship the item within 14 calendar days. A request submitted within the initial 30-day period remains timely if our response arrives after that period.
Return Conditions
For non-defective returns, items must:
- Be unworn, unwashed, unused, and unaltered.
- Remain in their original condition.
- Have original tags attached, where applicable.
- Be free from stains, odors, and customer-caused damage.
Please include the original packaging where reasonably possible.
A change-of-mind exclusion for a final-sale item applies only when clearly disclosed before purchase and permitted by law. Final-sale exclusions and ordinary condition requirements do not limit applicable rights concerning defective, damaged, or incorrectly supplied products.
How to Return an Item
- Email info@esuxa.com within 30 calendar days after delivery. Include your order number, the item you wish to return, and the reason.
- For a defective, damaged, or incorrect item, describe the problem and include photographs if available to help us resolve it. Retain the item and packaging while we assist you.
- We will provide the appropriate U.S. return address and a prepaid return label or another return arrangement at no cost to you.
- Pack the item securely, include your order details, and follow our return instructions. Retain proof of shipment.
We aim to respond within 1–2 business days.
Return Location
Returns are handled at return locations in the United States. Customers returning from within the United States will not be required to ship internationally.
Please contact us before mailing a return. Our business contact address is not automatically the return address or a customer drop-off location.
Free Return Shipping
ESUXA pays return shipping for all eligible returns, including sizing and change-of-mind returns, as well as defective, damaged, or incorrect items.
Please use the prepaid label or free return method we arrange. Contact us before purchasing postage. Independently purchased postage is not automatically reimbursed unless agreed with us or required by law.
We do not charge restocking fees.
Refund Amount
Refunds include the amount actually paid for the returned items after discounts and any applicable refundable taxes. There is no deduction for our free standard outbound shipping.
If an optional paid shipping service was selected, its charge is generally not refundable for a change-of-mind return, except where required by law. For defective, damaged, or incorrect shipments, we refund applicable delivery charges where appropriate or required by law.
Refund Processing Time
We inspect returns and notify you of the decision within 7 business days after receipt. Approved refunds are issued to the original payment method within 3 business days after approval, and no later than 10 business days after receipt of an eligible return.
If a return is declined, we will explain the reason. Your bank or payment provider may require additional time to display the credit.
If you have not received a refund confirmation within 10 business days after we receive your return, contact us. If a refund has been issued but has not appeared, we will provide confirmation to help you trace it with your payment provider.
Exchanges
Contact us before requesting an exchange. Exchanges depend on stock availability. We will explain any price difference before you agree to proceed. Standard shipping for eligible exchanges is free.
If a replacement is unavailable, you may request a refund for an eligible returned item under this policy.
Order Cancellations
Contact us as soon as possible to request cancellation. We will check whether fulfillment can still be stopped. Once an order has shipped, the return process may apply.
For an approved cancellation of an unshipped order, we refund the amount collected to the original payment method within 3 business days. Bank posting times may vary.
Your Consumer Rights
This policy does not limit rights or remedies that cannot be excluded under applicable law. Business days are Monday through Friday, excluding U.S. public holidays.
Contact Us
ESUXA
Operated by James Matthew Hanshaw
Email: info@esuxa.com
Phone: +1 412-952-0147
Business contact address:
211 Illinois Dr
Glenshaw, PA 15116
United States
Customer support: Monday–Friday, 9:00 AM–6:00 PM Eastern Time, following New York local time, excluding U.S. public holidays.